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Conquering common COVID-19 challenges at Sapphire Living

Conquering common COVID-19 challenges at Sapphire LivingDots
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“Like many administrators, COVID-19 has been a challenging and innovating time in maintaining services to promote the physical & mental health of our older population. Ali, Marley & the team at Conpago have provided solutions to these problems as well as a platform to address broader issues facing the aged care industry such as connectivity, efficiency (time & financial), health outcomes, choice and customer dignity. I am excited to see what is possible.”
Kris McMurdy
General Manager
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The situation

As the realities of a global pandemic set in, Sapphire Living were committed to continuing to provide top-notch care for their clients. It was important they could support clients’ physical and mental health during this especially worrying and sometimes lonely time. However, like so many care organisations, they found they didn’t have the digital capability to easily connect and care for clients.

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The outcome

Sapphire Living implemented the Conpago platform with a cohort of their clients in just three weeks. They clocked up over 47,000 minutes of video streaming during the three-month lockdown period, delivering services like rehabilitation exercise physiology to clients at home.


weeks to implement


minutes of video streaming


of clients adopted Conpago

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