Product Overview

Making care simple

A digital care management system that can simplify your life, save you time and money and create a delightful customer experience.

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Make Care Simple

Conpago core components

Codesign your ultimate digital solution with us.

Conpago admin dashboard screenshot
The Powerful Engine Room

Conpago admin dashboard

The customisable dashboard provides a real-time overview of virtual and in-person service delivery, maintenance requests and customer communications and feedback. Customer support staff can connect with customers via SMS, chat, email, in-app video and phone calls, and push notifications, send electronic care package statements and other important documents.

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Customers’ “one stop shop”

The customer app

Your branded customer-facing app will become your customers’ “one stop shop”. Purpose-built for older people, the tablet and mobile-friendly app is here to empower customers and make their lives just that bit simpler. The app enables customers to contact your customer support team, reschedule their services, view their unspent package funds, request additional services, and provide feedback with just the touch of a button. It’s also the place where they can attend virtual services, tune into online classes or live streamed events, and even video call loved ones.

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screenshot of the conpago customer app on a tabletConpago customer app on iPhone
Keep Loved Ones Connected

The family and friends app

Give customers’ loved ones absolute peace of mind and clarity with this simple smartphone app. Once downloaded, approved family and friends can access a full view of upcoming care and support services, receive appointment notifications and check in with their loved one anytime via a video call. Care providers have the option to allow family members to manage the care of their loved one, which includes the ability to schedule appointments, communicate with customer support teams and get full visibility on care plans and financial documents.

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conpago feedback feature on customer app on iphone
Say
goodbye
to
Cloud-Based Platform

With Conpago you can:

older man with grey hair checking his phone for Conpago notificationsChat Bubble on Conpago app from care worker named Harriet that says: Hello, how are you?Chat Bubble on Conpago app that says I'm fine now, thank you for asking Harriet!
1

Streamline existing and prospective customer communication

Bring all customers' communications and interactions together into one trusted “source of truth” to keep everyone in the loop, even prospective customers.

2

Deliver services online via video and telehealth

Care when you can’t be there in person with virtual visits - facilitate telehealth calls, video meetings and medication reminders.

screenshot of woman doctor talking to client via video call on Conpago appScreenshot of chat session with Brooklyn Simmons on Conpago appScreenshot of chat session with Ralph Edwards on Conpago appScreenshot of chat session with Kristin Watson on Conpago app
3

Engage your customers with personalised digital content

Offer customers something more with content curated just for them.

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4

Manage compliance and feedback with real-time reporting

Simplify systems and digitise manual processes to realise huge efficiencies, and get real-time reporting to provide even better care.

Conpago staff member sitting with older woman teaching her how to use the appSurvey Question in conpago customer appHealth Score survey on Conpago admin dashboardbutton showing 2 downvotesbutton showing 24 upvotes

Connect your existing software

Conpago seamlessly integrates with many leading care and client management software platforms.

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Why Conpago

What’s not to love?

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Loved by users

Simple, user-friendly, secure and focussed on care.

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Transparent and compliant

Instant and real-time feedback and reporting for both business intelligence and compliance with legislative quality standards.

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Made with love in Australia

Here for you with onshore data storage, developers and customer support

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Connected systems

Codesign your configuration to complement existing systems and processes - bringing it all together to provide an efficient and comprehensive care management platform.

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Save time and money

The system basically pays for itself by bringing together all customer communications and streamlining service delivery processes so you can focus on what you do best - providing vital care and support.

Want to hear more?

We’d love to take you through a demo or just have a chat!