Compliance

Go beyond the Aged Care Quality Standards

We’ve been independently assessed against the Aged Care Quality Standards, and the Conpago platform is 100% aligned to help you meet all eight standards.

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Quality Standards

Meet both the Quality Standards and the rising expectations of clients

The sector has experienced a lot of change in recent years and we welcome this rejuvenated focus on high-quality care (who wouldn’t?). The Quality Standards are all about dignity, choice and voice for consumers and we’re here to support providers to deliver on all three!

We’ve outlined exactly how the Conpago platform is aligned to the Quality Standards to help build a picture of how our system can support your organisation deliver the best possible care (and hopefully make your audit and accreditation process just that bit easier).

Consumer dignity and choice
Standard 1

Consumer dignity and choice

Conpago allows consumers to articulate their personal needs and preferences, helping to convey their identity and preserve their culture and dignity. It provides consumers with transparency and visibility about their services, carers and the communication surrounding these.

Ongoing assessment and planning with consumers
Standard 2

Ongoing assessment and planning with consumers

Conpago supports planning and informed delivery of services to consumers with individual calendars and audit logs of all delivered services. Conpago facilitates consumers’ feedback on the services too.

Personal care and clinical care
Standard 3

Personal care and clinical care

Conpago offers consumers access to health activities, telehealth and community services that match their preferences and personal care needs.

Services and supports for daily living
Standard 4

Services and supports for daily living

Conpago helps consumers maintain personal connections with their family, friends, community and carers. These connections are vital to ensuring the mental and emotional health of consumers.

Organisation’s service environment
Standard 5

Organisation’s service environment

Conpago helps to build and maintain independence through interactions with the community and their personal support network. Conpago allows consumers to submit maintenance requests for services or equipment, alerting the provider to remediate the issue.

Feedback and complaints
Standard 6

Feedback and complaints

Consumers can give feedback and make complaints through the Conpago platform. This gives providers visibility of feedback and complaints to help remediate and enhance the care and support they provide.

Human resources
Standard 7

Human resources

Conpago enables providers to allocate workers to coordinate the delivery of services to consumers. Conpago messaging feature allows carers to have personal communication with consumers, promoting an open dialogue. Comprehensive reporting on services delivered by the workforce is available to administrators.

Organisational governance
Standard 8

Organisational governance

In addition to consumer feedback features, Conpago delivers extensive reports to providers to facilitate quality and compliance reviews of services.

Ready to hear more?

Talk to us today about how we can best support you.