Start work instantlywith automated workflows.
Sales, feedback, incidents, compliance, maintenance. Bring the workflows you already run into Conpago. Set required fields, automations and integrations at every step. Work starts the moment it arrives instead of waiting on someone to notice it.
The routine runs on rules, not memory
Request · accepted 9:02 am
With maintenance at 9:02 am.
No queue between arrival and action
Work starts the moment it lands
A request is triaged and with the right team the moment it is accepted. At one village taking up to 200 requests a week, accept means it is already with maintenance, not sitting in an inbox waiting to be relayed.
Workflows you already run, automated.
Your processes, rebuilt in Workflow Studio with our team. Required fields, automations and integrations at every step, visual enough that anyone can see how the work runs.
Auto-Triage
All sectorsRequests route to the right team the moment they are accepted, with priority already set.
Escalation
All sectorsAn incident follow-up that stalls is raised with the manager before the deadline is at risk.
Reminder
All sectorsVisit follow-ups and due dates fire on schedule, without anyone keeping a list on paper.
Integration Sync
All sectorsA request raised in Conpago flows to your asset platform and the status flows back, automatically.
What automatic routing did to one village's request volume, measured across 1,500 requests.
200
requests a week routed straight to the maintenance team on accept
55%
uplift in maintenance throughput with automatic routing
3+ weeks
of staff admin saved across 1,500 requests
Accept the request and it's already moving
The Village Taigum takes up to 200 requests a week. Before Conpago, each one had to be relayed to the maintenance team by the office, and residents rang to ask where things were up to. Now the workflow does the relaying. The moment the office hits accept, the job is with maintenance, and residents watch the status change instead of calling.
“The biggest advantage of Conpago is live feedback to residents - it's reduced the number of phone calls to the office because they're getting real-time updates. We can get up to 200 requests a week, and now as soon as we hit accept, it goes straight to our maintenance team.”
Amanda Reif
Village Manager, The Village Taigum, The Village Retirement Group
How automation shows up, day to day
Three apps where automated work arrives already sorted. One dashboard where the workflows are built and watched.
Lodged, triaged, updated. Automatically.
A member lodges a request and the workflow takes it from there. It is triaged, assigned and acknowledged without the office touching it, and every status change flows back to the member as it happens.
Automation that holds at volume
Hundreds of requests a week, many sites, one set of rules. This is where automation stops being a convenience and starts being how the organisation runs.
One process, every site
A workflow built in Workflow Studio runs the same way at every village, home and business unit. Change the rule once and the whole organisation is on the new path the same day.
Volume without headcount
High volumes of process automation run without hiring for them. Routing, reminders, escalations and updates keep firing as the volume grows, with no new admin roles to drive them. One provider put it plainly, without Conpago they would have had to hire more people just to complete the admin work.
Accountability built in
You are protected. Every automated action is timestamped and attributed on the same audit trail as human actions, capturing the key decisions that protect your business. Your risk and governance team can see exactly what the automation did, when and to what.
Hand over the chasing.
Bring one process that runs on reminders and goodwill, and we'll show you it running on rules in Workflow Studio.
Book a DemoTriage and assignment, reminders and follow-ups, escalations, status updates to members and families, and syncs with the systems you already run. Sales, feedback, incidents, compliance and maintenance processes are the common ones.
No. The principle is smart assist, never autopilot. Automation moves work between people and keeps them informed. Judgement calls stay with your team, and every automated step is logged so you can always see what happened.
Workflows are visual and maintainable in Workflow Studio. You can see how the work runs, change the rule once, and every site follows the new path. No code, no waiting on a vendor change request queue.
Yes, through Conpago Alloy. The Village Retirement Group raises maintenance requests in Conpago, they flow into their asset management platform and the status comes back to the resident automatically. Their GM called the integration critical.
Every workflow shows its runs in the dashboard, and every automated action is written to the audit trail with a time and an owner. When something looks off, you can trace exactly what fired and why.
Built on a foundation you can trust.
Enterprise ready: Conpago is ISO 27001 certified and Australian owned, with every record held in AU data centres. Security is audited annually, not assumed.
ISO 27001 Certified
Externally audited information-security management. Controls reviewed annually.
Data Sovereignty
Australian owned and Australian based. All data held in AU data centres and covered by the Privacy Act 1988.
ISO/IEC 42001 (AI)
Certification planned for 2026. AI governance held to the same external standard as our security.