Every Home in View, Every Family Informed
Feedback, incidents, requests and family updates run on one record across all your homes, alongside the clinical system you already use.
100%
customer retention since day one
100%
staff adoption at one site, with half of all households using the app within 48 hours of launch
Under 2
interruptions a day for request and maintenance updates, down from about 15
3+ weeks
of staff admin saved across 1,500 requests at one community
What Conpago does for an aged care home
Conpago is resident and family engagement, feedback and workflow software for residential aged care providers in Australia. Residents and families raise requests and feedback from an app designed for people over 70, staff capture incidents and notes on their phones, and operations leaders see every home in one dashboard. Conpago works alongside your clinical care system through Conpago Alloy; it is not a clinical record.
The clinical record holds the care. Conpago holds everything around it that currently lives in email, phone logs and spreadsheets.
Built for the work your clinical system leaves on the desk
Designed by people who have run communities, for the people running them every day.
Feedback and Complaints
Logged once by a resident, family member or staff member, moved through timed stages, with the complete history ready for the Commission.
Incidents
Captured on the floor with required fields and photos, escalated on a timer, filed inside the notification window rather than reconstructed afterwards.
Families
The daughter interstate sees the repair was booked and the event was attended without anyone making a call. Consent-based sharing keeps the resident in charge.
Every Home in One Queue
Open requests, complaints and stalled follow-ups across all your homes and villages, visible to operations leaders in one dashboard with exportable reporting.
Workflows aged care homes already run, in Conpago.
Rebuilt in Workflow Studio around your existing process, with required fields, timers and escalations at every stage.
Feedback and Complaints
ComplianceAcknowledgement, investigation, open disclosure and resolution as timed stages, each attributed and timestamped for the record.
Reportable Incident
ComplianceThe SIRS notification window tracked on a timer (24 hours for Priority 1, 30 days for Priority 2), with the manager alerted before it is at risk.
Maintenance and Room Requests
Residents and FamiliesA resident or family lodges it with a photo, it is triaged to the facilities team on accept, and the status flows back automatically.
Transition Into Care
LifecycleRefer a resident from your village or home care service into residential care with digitally signed consent, a named handover and a complete audit trail.
SIRS timeframes and the strengthened Quality Standards (in force from 1 November 2025) verified September 2026.
Running villages as well? See Conpago for retirement living.
One queue for every request across the portfolio
At one community taking up to 200 requests a week, every request used to be relayed to the maintenance team by the office, and residents rang to ask where things were up to. In Conpago the moment the office hits accept, the job is with maintenance and the resident watches the status change instead of calling. Measured across 1,500 requests: a 55 per cent uplift in maintenance throughput, and more than three weeks of staff admin saved.
“The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.”
Ryan Knowles
General Manager of Operations, The Village Retirement Group
01
How long to go live across our homes?
A pilot home first, then a staged rollout across the portfolio, launched in person. The full timeline is in the questions below.
02
Do we have to replace our clinical system?
No. Conpago is not a clinical record. It connects through Conpago Alloy and your clinical system stays the source of truth. More in the questions below.
03
Is it secure enough for resident data?
ISO 27001 certified, hosted onshore in Australia, sign-in through your existing SSO, role-based access per home and team, and every action on an audit trail.
How aged care teams use Conpago, day to day
One record, three seats at it.
The care worker
Logs the incident on the floor with the required fields and a photo, and the follow-up is already with the manager before the shift ends.
The family
Sees the complaint was acknowledged, the repair was booked and Sunday's concert is on the calendar, without ringing reception.
The operations director
Opens one queue across ten homes: what is open, what is overdue, what is incomplete, and exports the report the quality team needs.
Your clinical system stays the source of truth
Conpago Alloy connects Conpago to the care, CRM, finance and property systems you already run, in both directions.
Care and rostering
AlayaCare and TurnPoint, with custom connectors scoped for each customer.
CRM and finance
Salesforce and Dynamics 365, so a resident, family contact or enquiry is entered once.
Property
Urbanise. A maintenance request raised in Conpago flows to your asset platform and the status comes back to the resident automatically.
We come to you.
On-site, with your staff and your residents. Live in four steps.
Discovery
Conpago maps your current process with your team before anything is configured.
Pilot
One pilot site goes live first, so your team sees it working before the wider rollout.
Rollout
Staged rollout across your portfolio, with an in-person launch at each site.
Advanced
Your team adjusts workflows and adds integrations, backed by online and on-site training and an Australian-based support team.
Questions aged care operators ask
Straight answers, and a person if you'd rather ask one.
No. Conpago is not a clinical record or a medication system. It is the engagement, capture and workflow layer that sits alongside your clinical system and connects to it through Conpago Alloy, with pre-built connectors for AlayaCare, TurnPoint, Salesforce, Dynamics 365 and Urbanise. Your existing systems stay the source of truth; Conpago removes the re-keying around them.
Conpago runs feedback, complaints and incident follow-up as workflows with required fields, timed stages and escalation, so each step is attributed and timestamped and the full history can be filtered and exported when the Aged Care Quality and Safety Commission asks. The strengthened Quality Standards have applied since 1 November 2025. The provider remains responsible for meeting them; Conpago keeps the evidence complete.
Yes. Staff use the Conpago app on the phone they already carry. Required fields and photo attachments mean the record is complete at the point of capture, and a simple job that took ten minutes of admin now takes seconds. Records sync to the shared record instantly and land in the dashboard queue for follow-up.
Conpago launches one pilot home first, then rolls out across the portfolio in stages, with the Conpago team on site for discovery, staff training and resident sessions. Workflows are configured in Workflow Studio without a development project; eleven lifecycle workflows were built in three weeks for one tender. Rules changed once apply to every home the same day.
Yes, when the app is designed for them and launched in person. The Conpago app uses large type, high contrast and short paths to everything. At one Queensland community, half of all households were using it within 48 hours of launch, now sitting at 60 to 70 per cent, and families follow requests and updates from anywhere under consent-based sharing.
Bring one complaint and one incident.
We'll show you both running as workflows in Conpago: lodged on a phone, escalated on a timer, visible across every home and reported at the end.
Book a DemoSee how automations workWhat our partners say
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Built on a foundation you can trust.
Enterprise ready: Conpago is ISO 27001 certified and Australian owned, with every record held in AU data centres. Security is audited annually, not assumed.
ISO 27001 Certified
Externally audited information-security management. Controls reviewed annually.
Data Sovereignty
Australian owned and Australian based. All data held in AU data centres and covered by the Privacy Act 1988.
ISO 42001 (AI)
Certification underway. AI governance held to the same external standard as our security.